Home / Service and maintenance
Service and maintenance
Service and maintenance for automatic hospital doors
Scheduled maintenance and repairs on automatic and airtight doors, carried out by our own technicians throughout Italy. Every visit is recorded, so the door stays compliant and under warranty.
What we do
An automatic hospital door cannot stop.
Doors in operating theatres, intensive care units and wards work all day, every day. Regular maintenance keeps them safe, airtight and reliable, and reduces sudden failures.
Scheduled maintenance
Regular checks of automation, safety devices, sensors, seals and moving parts, at the agreed frequency.
On-call repairs
Fault diagnosis and repair, with original spare parts for the doors we manufactured and installed.
Maintenance log
Every automatic door has a maintenance label listing the reference standards and a table to record each visit.
Documentation
For every door we install we issue a certificate of correct installation and the technical file, to be kept with the log.
On site
Our technicians at work.
Warranty
24-month warranty with a maintenance contract.
The standard door warranty is 12 months. With a maintenance contract the warranty is extended to 24 months.
For automatic doors, the warranty is valid only if regular maintenance is carried out and recorded.
Maintenance contract
What it includes
- Scheduled visits at the agreed frequency
- Checks of automation, safety devices and sensors
- Inspection of seals, tracks, carriages and locks
- Every visit recorded on the door label
- Priority on on-call repairs
Maintenance and warranty: the standards.
Maintenance of automatic doors is not optional: it is required by the product standards, the Machinery Directive and Italian workplace safety law. This is why the warranty on automatic doors depends on recorded maintenance.
Service request
Tell us about the problem.
Tell us the facility, ward and doors involved: our service team will get back to you. For urgent requests call +39 388 051 3999 or write to tecnico.roma@hospitaldivision.com.
Common questions.
How often is maintenance needed?
It depends on how the door is used and on the ward, following the manufacturer's instructions and EN 16005: we agree it in the contract. Recorded regular maintenance is also the condition for the warranty of automatic doors to remain valid.
Where do you operate?
Our technicians work throughout Italy. The service office is in Fiumicino (Rome), production in Bagheria (Palermo).
What is on the maintenance label?
The reference standards for the door and a table where the technician records the date and type of each visit.
How do I extend the warranty to 24 months?
By signing a maintenance contract: the standard 12-month warranty becomes 24 months.
Need a service visit?
Call our service team or write to us: we will get back to you as soon as possible.